Krafty Trade

FAQ

Retailer FAQ

Krafty Trade is a UK online artisanal wholesale platform. We dedicate our platform to helping small independent creative businesses sell their handmade goods at a wholesale level to shops around the UK. By doing this, it gives retailers the opportunity to have unique and tailored hand-crafted products that are not widely available elsewhere. This can generate a new customer base for the retailer, in turn increasing revenue and footfall to the shop.

Krafty Trade endorses the idea of trading locally. Local products have a lower carbon footprint, and items are traceable to their origins. We encourage independent makers and retailers to work together for mutual benefits and growth. A growing business means more job opportunities and trading locally strengthens and supports our economy.

We review applications from independent creatives that specialize in various skillsets. The product range is diverse. We check all applications fully and check a seller’s performance and reputation, confirm they have licenses to sell, look for feedback from previous buyers to ensure product quality, business information and social media presence. All products listed are handmade by small independent businesses. Please feel free to have a browse through our categories!

Returns are down to the terms provided on the makers profile. You should check a seller’s profile for their individual returns policy. To process a return please fill out the orders and returns form on out website.

If for some reason you need to cancel an order, we can help you with a partial or full cancellation of your order. However, being that our makers dedicate to lovingly crafting your merchandise by hand, we require that you reach out within 24 hours of placing the order, so that they do not get started fulfilling the order before you cancel. Once you order has been shipped, we cannot cancel the order.

Please contact us using the orders and returns form on our website. You will need to include the following information:

– Order number
– Name of brand
– Items to be canceled
– Reason for cancellation.

We do not charge retailers to use our website.

Other costs, such as returns may be charged. Some makers will offer free delivery while others may charge so additional costs will vary.

Lead times will vary per maker and it will depend on products ordered, quantities ordered and whether it’s a custom order. The maker will provide an average lead time but they can give a more accurate time to you directly upon reviewing your requirements.

We encourage buyers and makers to communicate and resolve any issues. Should you struggle for a resolve then we can review the issue, however we are not responsible for any dispute between maker and retailer. Makers are encouraged to state their policies clearly for retailers.

We encourage retailers to leave a review of the service they received from a maker. Before leaving a negative review, we would ask you to first communicate with the maker to resolve any issues you experienced so they can put things right.

Maker FAQ

Krafty Trade is an online artisanal wholesale platform. We dedicate our platform to helping small independent creative businesses sell their handmade goods at a wholesale level to shops around the UK. Krafty Trade endorses the idea of trading locally. We encourage independent makers and retailers to work together for mutual benefits and growth. A growing business means more job opportunities and trading locally strengthens and supports our economy.

To create an account as a maker you must supply the information requested from us on the application form. We then check and verify the information you have provided before deciding on approval. We want to ensure that retailers are provided with the best service and the highest quality products. If you are approved, then you can create your account.

Below are the minimum requirements for eligibility.

– The products you wish to sell are hand crafted by you; a real person
– You are a registered business
– You have branding and social media presence.
– You are an independent brand based within the UK

We believe in your business. We also believe in giving you the control and flexibility to run your business the way you want. You have complete control over your account.

– Set your own minimum qty/spend
– Set your prices- Create offers and discounts whenever you choose
– Set your own delivery costs
– Flexibility between yourself and the retailer.

Tailor goods to their request and set custom prices.

There is no limit to the number of products you list. It is against our terms to list an item that is prohibited by UK law. For more information, please read our full terms and conditions.

We charge a standard commission rate of 15% which is deducted from the sale, so you only pay when you sell.

We encourage buyers and makers to communicate and resolve any issues. Should you struggle for a resolve then we can review the issue and escalate the matter.

It is essential that you provide the best service and offer a solution to avoid negative feedback as this can influence whether other stores choose to buy from you.

We advise you to effectively deal with an issue by promptly supplying a solution that satisfies the customer. Should a resolve not be met, and the buyer feels the service was poor they can leave a negative review. We will then contact the retailer for feedback.

If a retailer reports that anything didn’t arrive or was damaged in transit, we will contact you to let you know. We will also provide evidence of any damages so you can file a claim with your shipping provider. We highly recommend using tracked and signed for services. This will ensure secure delivery and provide solid evidence that an order was received. It’s also a good idea that you purchase insurance for your packages – this will assist in disputing any potential lost packages or damages with your shipping carrier. Sometimes things can get damaged in transit or items are not included in the shipping.

 

If you’ve received a request for a replacement or refund for missing/damaged items, we will urge you to help meet that request as soon as possible whilst you await reimbursement from your shipping provider. It is your responsibility to check with your shipping provider what items are or are not covered for reimbursement.

You can add your returns policy to your account. Handle returns under your own conditions. Should no policy be added your account will follow the returns policy set within our terms and conditions by default.

You have complete independence over your pricing structure. We understand that prices will differ depending on quantity purchase, so consider how many products you would want to sell (or the minimum you would want the retailer to spend) to be able to offer wholesale prices.

Please also be sure that your prices are consistent with all other wholesale/retail channels where your products are listed.

When setting up your account, you will provide your bank account information. When a retailer makes a successful transaction, our commission charge is automatically deducted, and your funds appear in your account within 2-3 business days after the product has been dispatched.